DossipetPL
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Working draft — this document takes effect when beta testing begins.

Dossipet Terms of Service (beta)

Version: 0.9 (draft — private beta / TestFlight) Effective date: [DATE — beta launch day] Status: DRAFT — to be reviewed by a lawyer before public launch

This is a courtesy translation of the Polish original. In case of any discrepancy, the Polish version prevails.

§ 1. General provisions

  1. These terms of service (the “Terms”) set out the rules for using the Dossipet mobile application (the “App”) — a digital pet health record — and the related services provided by electronic means.
  2. The service provider is:

    [FULL NAME / COMPANY NAME], [ADDRESS], [TAX ID — if applicable] email: [[email protected]] (the “Provider”).

  3. The Terms constitute regulations within the meaning of Article 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means.
  4. The App is currently made available as a beta (test) version, through the TestFlight platform, to invited testers only. Special rules for the beta are set out in § 5.

§ 2. Definitions

§ 3. Technical requirements

  1. Using the App requires: an iPhone running an iOS version supported by the App, internet access, an Apple ID (for TestFlight), and an email address.
  2. Data transmission costs are borne by the User under their agreement with their network operator.

§ 4. Account and conclusion of the contract

  1. The contract for the provision of services by electronic means is concluded when the Account is created and the Terms are accepted; it is concluded for an indefinite period.
  2. The User must provide a genuine email address and protect their login credentials.
  3. The User may delete the Account at any time (in the App or by email to the Provider), which is equivalent to terminating the contract with immediate effect. Deleting the Account permanently removes the User Content (subject to the periods described in the Privacy Policy).

§ 5. Beta version

  1. The beta version of the App is provided free of charge, for testing purposes.
  2. The beta version may contain errors, and its features may change, be suspended, or be removed. The Provider makes every effort to keep the User’s data safe and durable; however, during the beta period it does not guarantee uninterrupted availability of the service or preservation of data — the User should keep the originals of their documents (e.g. the paper health record, medication packaging, the veterinarian’s instructions).
  3. The Provider may end the beta programme at any time, notifying Users at least [14] days in advance and enabling data export.
  4. The provisions of item 2 do not exclude any liability of the Provider that cannot be excluded or limited towards a consumer under applicable law (§ 10).

§ 6. Scope of the service

The App enables, in particular:

  1. keeping a pet profile and a digital health record (medication, vaccinations, other health entries, documents, and photos);
  2. creating medication schedules, receiving local dose reminders, and recording doses as given or missed;
  3. using the AI Feature: automatic reading of data from a photo of medication packaging or a health-record page, or from a text description — with mandatory confirmation of the result by the User before saving.

§ 7. Informational nature of the App — important disclaimers

  1. The App does not provide veterinary services and does not replace consultation with a veterinarian. Content presented in the App (including AI Feature results and reminders) is organisational and informational only.
  2. The AI Feature can make mistakes — especially with handwriting, unclear photos, or unusual documents. The extraction result is always a proposal, which the User is obliged to verify against the original document and the veterinarian’s instructions before saving. Medication dosing is decided exclusively by a veterinarian.
  3. Reminders depend on iOS settings (notification permissions, focus modes, battery saving, etc.) and may not be delivered. The App is an auxiliary tool — for medication critical to the animal’s life, do not rely solely on the App’s reminders.

§ 8. User Content

  1. User Content remains the User’s property. The User grants the Provider a non-exclusive, free-of-charge licence to store, process (including through the AI Feature), and display it — solely to the extent necessary to provide the service and for its duration.
  2. The User declares that they are entitled to enter the User Content into the App. Uploading unlawful content is prohibited, in particular: human medical documents, third-party personal data without a legal basis, content infringing copyright, and content unrelated to the App’s purpose.
  3. The Provider does not monitor User Content but may remove unlawful content upon receiving credible notice of its nature (in accordance with the provisions on providing services by electronic means), informing the User accordingly.

§ 9. Prohibited use

The following is prohibited in particular: providing unlawful content, attempting to access other Users’ data, circumventing usage limits (including AI Feature limits), reverse engineering the App beyond what the law permits, using the App in a way that disrupts its operation, and automated/bulk use inconsistent with its purpose. Gross or repeated violations of the Terms may result — after a prior demand to cease, unless the violation is obvious and serious — in suspension or deletion of the Account.

§ 10. Liability and conformity of the service with the contract

  1. The Provider is liable for the conformity of the digital service with the contract under the rules of the Polish Consumer Rights Act of 30 May 2014 (chapter 5b). In the event of non-conformity, the User is entitled first to demand that the service be brought into conformity with the contract, and further — on statutory terms — to a price reduction (if the service is paid) or to withdraw from the contract.
  2. Nothing in the Terms excludes or limits the Provider’s liability for damage caused intentionally, or any other liability that cannot be excluded towards a consumer.
  3. The Provider is not liable for the consequences of decisions concerning the animal’s health made without the verification described in § 7, or for non-delivery of reminders for reasons attributable to the operating system or the User’s device.

§ 11. Payments

  1. During the beta period, the App is free of charge.
  2. The Provider may offer optional paid packages (e.g. lifetime access or a subscription). Purchases are made exclusively through the App Store in-app purchase system (Apple); prices and the rules for payments and refunds also follow the Apple Media Services terms. The features included in a given package are described in the App before purchase.
  3. [Section to be expanded before launching paid tiers.]

§ 12. Withdrawal from the contract

  1. A User who is a consumer may withdraw from the contract for the supply of the digital service within 14 days of its conclusion, without giving a reason — by email to the address in § 1(2). Given the free-of-charge nature of the beta, withdrawal has the same effect as deleting the Account.
  2. For future paid purchases made through the App Store, refunds are handled under Apple’s procedures; independently of that, the User may address consumer claims directly to the Provider.

§ 13. Complaints

  1. Complaints about the App’s operation may be submitted by email to the address in § 1(2). A complaint should include a description of the problem and the Account email address.
  2. The Provider responds to complaints within 14 days of receipt.
  3. The User may use out-of-court consumer dispute resolution mechanisms, including the assistance of municipal (district) consumer ombudsmen or provincial Trade Inspection inspectors in Poland.

§ 14. Changes to the Terms

  1. The Provider may amend the Terms for important reasons, in particular: changes in the law, changes to the scope or manner of providing the services, security reasons, the end of the beta phase, or the introduction of payments.
  2. The Provider announces changes in the App or by email at least 14 days before they take effect. A User who does not accept the changes may terminate the contract (delete the Account) before that date. Continued use of the App after that date constitutes acceptance of the changes.

§ 15. Personal data

The rules for processing personal data are set out in the Privacy Policy available in the App and at [dossipet.com/privacy].

§ 16. Final provisions

  1. The governing law is Polish law, provided that this choice does not deprive the consumer of the protection granted by provisions that cannot be excluded by contract.
  2. If individual provisions of the Terms prove invalid or ineffective, the remaining provisions remain in force.
  3. The Terms are made available free of charge in the App and at [dossipet.com/terms], in a way that allows them to be downloaded, preserved, and printed.